Those located in Asia-Pacific and Europe will use the terms Arrears and Tenants, where customers located in North America will use the terms Delinquency and Leases. For the purpose of this article, we will refer to it as Arrears and Tenants. For more information on regional terminology, refer to this article or contact support
Create customised statuses for your tenants to accurately represent their current Arrears status which can viewed in:
- Tenant arrears report
- Aged tenancy arrears report
- Arrears hub
Follow below steps to:
- Create Arrears statuses:
- Edit status
- Archive status
- Restore status
- Select statuses
1. Create arrears status:
- Click "+ Create new arrears status type"
- Enter status name
- Save
2. Edit status:
- Select 3 dot menu
- Edit
- Enter in new name
- Save
3. Archive status
- Select 3 dot menu
- Archive
- Select archive
4. Restore status
- Select Archived arrears status types
- Select 3 dot menu
- Restore
- Restore
5. Select status:
- Navigate to Tenancy > Tenancy details
- Select Arrears status
- Choose Arrears status type