Step-by-step instructions on how to submit a support request with Re-Leased.
Step 1: Access the Knowledge Base by clicking into the top-right ? > Knowledge Base.
Step 2: Select the 'Submit a Support Request' button in to top-right corner.
*Please note: If this is the first time logging in to the Support Portal, you will be asked to create a username and password. It is important to use the same email address you use to log into your Re-Leased account. Please enter your Re-Leased email address and preferred password.
Step 3: After you click the button above, you will land on the Ticket Submission Form.
There are a few things to remember when submitting a new Support Ticket :
1) Use the same email you use to log into Re-Leased account when submitting a new support ticket.
2) Give us as much detail about your enquiry as possible. The more information we have at the time of ticket submission, the quicker we can get an accurate response to you.
3) After you submit a ticket, you will receive a confirmation email letting you know the ticket was successfully created and what the Ticket Id is.
Step 4: Monitoring your Support Tickets.
Support tickets can be monitored under 'My Account' > 'My Activities'.
Within My Activities, tickets are categorised based on 1) My requests, 2) Requests I'm Cc'd on by other users in my organisation, and also the option to filter by 3) Status.
