Re-Leased allows users up to five attempts to enter the correct password. If an incorrect password is entered more than five times, Re-Leased will lock that user account and display the following message:
This user account is locked due to a large number of failed sign-in attempts.
The account can be unlocked by any user in your organisation with Admin rights.
A locked user can be unlocked by another user in the same organisation with Administrator rights.
Important to Know
The Re-Leased Support team cannot unlock user accounts, unless there is only one user in the organisation.
Unlock a Locked User
A user in the same organisation with administrator rights can unlock a locked user.
To unlock a locked user:
A locked user will display
Click User Invite Email
Enter the user Email Address, if it is incorrect
Enter a message in the Email Body, if applicable
The locked user will receive an email containing instructions on how to reset their password and unlock their account.