Those located in Asia-Pacific and Europe will use the terms Arrears and Tenants, where customers located in North America will use the terms Delinquency and Leases. For the purpose of this article, we will refer to it as Arrears and Tenants. For more information on regional terminology, refer to this article or contact support.
What Companies can I see?
You may have access to more than one Company, as listed in the top left corner of Re-Leased.
Companies are the top level of the hierarchy within your Re-Leased account.
Your login could show a single company, if you only have permission to see one company or if you have just selected a Company in the filters on any page.
- Companies are the organisations that own the Properties.
- Properties are the items that have Tenancies.
It could also say ‘All Companies’ meaning that you are looking at the details of all the Companies you are registered to see.
If you think you need access to other Companies, talk to your Re-Leased administrator. You only need to be a user under one company & then be added to each company's Security section.