Those located in Asia-Pacific and Europe will use the terms Arrears and Tenants, where customers located in North America will use the terms Delinquency and Leases. For more information on regional terminology, refer to this article or contact support.
Rent invoices are different from other income invoices, only invoices raised in the Rent section of Tenancies can have a period of time associated with them. This period of time is used on reports and when actioning arrears.
In most cases, rent invoices are raised automatically when they become due based on the current Rent Template. Invoice generation is also dependent on the Company Settings for advance invoice generation, as well as within the Default Leases/Tenancy Invoice Options under each tenancy as displayed below.
To raise invoices for future date rent invoices:
1. Go to Tenancies, and select Rent & Outgoings on the left-hand menu.
2. Use the Generate Next Rent Invoice button to raise future invoices in order.
3. Use Generate One-off Rent Invoice to raise invoices other than the next subsequent rent invoice due (e.g. Raising Invoices for Past Rent).
4. There is a link to preview the details on the next invoice due to be generated.
NOTE: Invoices raised using Generate Next Rent Invoice button are not automatically emailed to the tenant. Please select 'Email PDF' after the invoice has been generated or use the Bulk Actions function.