Those located in Asia-Pacific and Europe will use the terms Arrears and Tenants, where customers located in North America will use the terms Delinquency and Leases. For more information on regional terminology, refer to this article or contact support.

Rent invoices are different from other income invoices, only invoices raised in the Rent section of Tenancies can have a period of time associated with them.  This period of time is used on reports and when actioning arrears.


In most cases, rent invoices are raised automatically when they become due based on the current Rent Template.  Invoice generation is also dependent on the Company Settings for advance invoice generation, as well as within the Default Leases/Tenancy Invoice Options under each tenancy as displayed below.



The manual raising of past rental invoices may be required if:

• Previous rent amounts are due, or setting up new tenancies with an opening balance.
• A tenants rent commences on the first of the month following the start of their term and you need to raise an invoice for part of a rental period, the part payment amount is not calculated for you.
• A rent invoice has been voided and needs to be replaced.

To Generate a One-Off Rent Invoice use the button in the Rent section under Tenancies > Rent & Outgoings:

Enter the Rent Period From and To dates the invoice will cover. The invoice is generated with a description containing the dates entered.  



Complete the remaining details for this invoice and then select Save.