Those located in Asia-Pacific will use the term Trust Account, where customers located in Europe will use the term Client Account. For the purpose of this article, we will refer to it as a Trust Account. For more information on regional terminology, refer to this article or contact support.
Funds to be disbursed to an owner may be withheld from a disbursement at any time. To withhold funds on an owner ledger:
1. Click Trust Accounts
2. Click Rental Ledger Balance
In Trust Account Ledgers:
1. Click the Rental tab
2. In Search Ledgers, enter a ledger name, then click Go, or
3. Locate the desired ledger
4. Click the Withheld Amount
In Withhold Amount:
1. In Withhold Amount, enter the amount to be withheld from an owner ledger
2. Click Withhold fee payments to withhold any fee disbursements (such as management fees) in addition to the withheld amount
3. In Withhold Until, enter a date. Re-Leased will disburse the withheld funds after this date.
To withhold funds for an indefinite period, do not enter a date in the Withhold Until field.
4. Enter a reason for withholding funds. The reason will not display on the owner statement.
5. Click Save
Multiple Withhold Amounts
Multiple amounts can be withheld at the same time. To view existing withheld funds on an owner ledger, go to the Trust Account Ledger screen and:
1. Click the Withheld Amount
2. Click Edit to edit an existing withheld amount
3. Click Archive to remove an existing withheld amount
4. Click Add New to add a new withheld amount
5. Click Delete All to remove all withheld amounts
6. Click Close to return to the Trust Account Ledgers screen
Important to Know
Withheld funds can also be applied to an owner ledger while disbursements are being processed.