Once your tenant has set up recurring rent payments, the following happens:
- Payments are scheduled to be paid 3 days before the due date of the rent invoice (if the rent invoice created and is approved)
- If the rent invoice is created and approved in arrears then there will still be 3 days before the payment is attempted
- At the time the payment is scheduled, a reminder email is sent to the tenant. In this reminder email the tenant is given the option to cancel their set up if they wish
- On the due date of the rent invoice or 3 days after it is scheduled, payment is attempted
- If the payment is successful, the invoice is marked as paid and the payment will be shown in a processing state in the Payments Hub
- If the payment is unsuccessful, the invoice remains unpaid and an email is sent to the tenant to ask them to pay the invoice manually
- If the payment is unsuccessful, the recurring set up is still active and remains in place for the next generated invoice
- A recurring payment won't be scheduled unless there is a corresponding approved rent invoice
- Once the payment is successful, the same flow is followed depending on the payment method that was used (i.e. the payout schedule)