The Recurring Rent Payment Flow

Once your tenant has set up recurring rent payments, the following happens:

1. Payments are scheduled to be paid 3 days before the due date of the rent invoice (if the rent invoice created and is approved)
2. If the rent invoice is created and approved in arrears then there will still be 3 days before the payment is attempted
3. At the time the payment is scheduled, a reminder email is sent to the tenant. In this reminder email the tenant is given the option to cancel their set up if they wish
4. On the due date of the rent invoice or 3 days after it is scheduled, payment is attempted
   1. If the payment is successful, the invoice is marked as paid and the payment will be shown in a processing state in the Payments Hub
   2. If the payment is unsuccessful, the invoice remains unpaid and an email is sent to the tenant to ask them to pay the invoice manually
   3. If the payment is unsuccessful, the recurring set up is still active and remains in place for the next generated invoice
5. A recurring payment won't be scheduled unless there is a corresponding approved rent invoice
6. Once the payment is successful, the same flow is followed depending on the payment method that was used (i.e. the payout schedule)