What happens when?
A tenant vacates their tenancy?
If a tenant is vacating and their tenancy is due to expire BEFORE they’ve received their reminder email for their last rent invoice, the reminder email will outline if there have been changes and the payment will be made as expected. The recurring payments will automatically stop once the tenancy is expired.
If a tenant is vacating and their tenancy is due to expire AFTER they’ve received their reminder email for their last rent invoice, but before payment is made, they will receive a payment unsuccessful email as the amount differed from what was outlined in their reminder email. They’d have to pay this rent invoice manually. The recurring payments will automatically stop once the tenancy is expired.
A tenancy term is cancelled?
If a tenancy is cancelled BEFORE the tenant has received their reminder email for their last invoice, the payment will be made as expected. If the remaining rent owed differs from what was agreed by the tenant at the time of set up, this would be highlighted in the email.
If a tenancy is cancelled AFTER the tenant received their reminder email for their last invoice, but before payment is made, they will receive a payment unsuccessful email as the amount differed from what was outlined in their reminder email. They’d have to pay this rent invoice manually. The recurring payments will automatically stop once the tenancy is cancelled.
A tenancy term expires?
If a tenancy term expires (and is not holding over) BEFORE the tenant has received their reminder email for their last invoice, the payment will be made as expected. If the remaining rent owed differs from what was agreed by the tenant at the time of set up, this would be highlighted in the email.
If a tenancy term expires (and is not holding over) AFTER the tenant received their reminder email for their last invoice, but before payment is to be made, they will receive a payment unsuccessful email as the amount differed from what was outlined in their reminder email. They’d have to pay this rent invoice manually. The recurring payments will automatically stop once the tenancy is expired.
If a tenancy term expires (and is holding over) BEFORE the tenant has received their reminder email, payments continue as expected.
If a tenancy term expires (and is holding over) AFTER the tenant received their reminder email for their invoice, but before payment is to be made, they will receive a payment unsuccessful email as the amount differed from what was outlined in their reminder email. They’d have to pay this rent invoice manually but the recurring set up will remain in place.
A tenancy has a rent review?
If a tenancy has new rent in effect BEFORE the tenant has received their reminder email for their rent invoice, the reminder email will outline there have been changes and the payment will be made as expected.
If a tenancy has new rent in effect AFTER the tenant received their reminder email for their rent invoice, but before payment is to be made, they will receive a payment unsuccessful email as the amount differed from what was outlined in their reminder email. They’d have to pay this rent invoice manually but the recurring set up will remain in place and will continue with the next rent invoice.
Recurring rent is set up but the tenant pays the invoice via another method BEFORE they have received their reminder email?
The invoice won’t be scheduled to be paid as the invoice is already in a paid state, effectively being skipped. The recurring set up will remain in place.
Recurring rent is set up but the tenant pays the invoice via another method AFTER they have received their reminder email?
The invoice won’t be paid via recurring as the invoice will be in a paid state at the time the payment is attempted. Although this payment will be skipped, the recurring set up will remain in place.
A credit note is applied to an invoice that is set up with recurring BEFORE the tenant receives the reminder email?
The reminder email will highlight the amount has changed and the invoice will be paid as scheduled.
A credit note is applied to an invoice that is set up with recurring AFTER the tenant receives the reminder email?
The tenant will receive a email letting them know that the payment has failed. This is because the amount differed from what we told them they would be paying. They have the option to pay manually and the recurring set up will remain in place.
Recurring is set up and the next rent invoice is due within 3 days?
The payment would be scheduled, the reminder email would be sent to the tenant but the payment wouldn’t be made until 3 days have passed. This could mean the invoice is potentially in arrears before it is paid.
Recurring is set up on an old invoice and there are newer invoices already in arrears?
Only rent invoices created and approved from the day following set up will be paid with recurring, all existing invoices will need to be paid manually.
Recurring is set up on the same day that the next rent invoice will be generated?
Only rent invoices generated and approved from the day following set up will be paid with recurring so the one generated on the day would need to be paid manually.
My company’s trust account has the setting “must receipt the oldest invoice first” enabled?
The trust account setting "must receipt the oldest invoice first" does not apply to invoices paid via Re-Leased Pay.